Management of failed tasks

Overview

The Manage failed task functionality allows users to accomplish the control steps in your production. This article will tell more about the quility control and task failing, provide new instructions and deepen knowledge about the system. Fail tasks with payment or not, add reason of failure and analyze the most problematic stages of each productions.

By reading this article, learn how to use it, where to find and which permissions user need to have.

Basics

1. The Manage failed tasks button is located in the left corner of the canvas.

2. The Manage failed fatsks button is available if there is at least one completed task (in the Done status).

3. If a task has been canceled, the Manage failed task is not available for that task.

4. Components can not be failed, but component tasks can.

5. By default, Reopen status of the task is considered as task failure without payment for re-execution.

In order to fail any task user should have "Manage failed tasks" permission

There are two options how user can fail the task:

1. Without payment

2. With new payment

Let's getting closer to both of them.

Fail Tasks Without Payment

1. Click on the "Manage failed tasks" button on the workflow canvas

2. Find a task with the status Done.

3. Select tasks to fail by ticking the checkbox next to the tasks you want to fail

4. After selecting the tasks, press the "Save" button.

5. A confirmation modal will appear, displaying the list of tasks for failing

6. Choose reason for failure and leave comment (optional)

7. Click the "Apply" button

If task fail without payment the task wil be reopened

Fail Tasks With New Payment

1. Click on the "Manage failed tasks" button on the workflow canvas

2. Find a task with the status Done

3. Select tasks to fail by ticking the checkbox next to the tasks you want to fail

4. Set the toggle on for failing task with payment

5. After selecting the tasks, press the "Save" button

6. A confirmation modal will appear, displaying the list of tasks for failing

7. Choose reason for failure and leave comment (optional)

8. Click the "Apply" button

If task fail with payment the new task wil be created

Also, there is option to fail several task at once. It doesn't matter with or without payment.

In cases where tasks are marked as failed, the reasons for failure are configured in the database. Each company has its own separate table of reasons that can be selected when marking a task as failed. While the current list of failure reasons is pre-configured in the system, there are plans to develop a feature allowing users to add new failure reasons directly in the future.

How to view failed task?

All information about the failure of the task is stored in the system. One can see who failed the task and for what reason.

For task without payment:

1. Click on the failed task

2. The upper right corner will show who failed the task and for what reason

3. Click on the word reason to open the list of reasons

For task with payment:

1. Click on the failed task

2. In the Related tasks section, find Failed tasks

3. Click on the failed task

4. The upper right corner will show who failed the task and for what reason

5. Click on the word reason to open the list of reasons